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Technology Support

Technology Support

It is important that there is a proper procedure to follow in order to take care of technical problems in the most efficient manner. 

Submit a  support request by emailing the technology staff with a problem description and the steps you have taken to resolve the issue or fill out the  Technology Support Form

Request equipment by filling out the Equipment Request Form following the Equipment Request Procedure.


Technology Staff

Mary Hogan, Technology Facilitator Amber Flessner, Technology Assistant
Email: mhogan@tricounty607.com Email: aflessner@tricounty607.com
Office Phone: (620) 331-6303 Office Phone: (620)331-6303
Cell Phone: (620) 332-7738 Cell Phone: (620) 332-4541

Objectives

Forms and Information

 

Provide effective, efficient technical support 

Provide end users with a clear and easy procedure to follow to obtain technical support

Reduce the technical staff time per support issue

Provide a plan which documents technical support issues

Provide technology teams with a clear and easy procedure to request equipment and training 

Acceptable Use Policy & Form-Staff

Computer Skills Checklist 09-10 

Delivery Form
Equipment Checkout Form  
Equipment Disposal Form

Equipment Request Form-PDF

Equipment Request Procedure (Adobe Reader9 )

Internet Use Policy

Student Computer Application and Permission Form

Technology Support Form

Directions for Using the Technology Support Form

The form is not required. It was developed as a tool to help staff understand what information tech staff need to you help you with a problem.
The Form can be filled in using the Adobe Reader Ver.9 and higher typewriter tool in the adobe menu. 
Click on the typewriter icon
Click on the text field & type the information
Save the document
Preferred Method to receive requests: Email the form to mhogan@tricounty607.com or aflessner@tricounty607.com  
Fax to 620-331-7016
Drop it in the Tech Support Drop Box at the Tri-County if your email isn’t working.

 

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