Technology Support

Technology Support

It is important that there is a proper procedure to follow in order to take care of technical problems in the most efficient manner.

	Submit a support request by emailing the technology staff with a problem description and the steps you have taken to resolve the issue or fill out the Technology Support Form.
	Request equipment by filling out the Equipment Request Form following the Equipment Request Procedure.

Technology Staff

Mary Hogan, Technology Facilitator	Amber Flessner, Technology Assistant
Email: mhogan@tricounty607.com	Email: aflessner@tricounty607.com
Office Phone: (620) 331-6303	Office Phone: (620)331-6303
Cell Phone: (620) 332-7738	Cell Phone: (620) 332-4541

Objectives

Forms and Information

Provide effective, efficient technical support

Provide end users with a clear and easy procedure to follow to obtain technical support

Reduce the technical staff time per support issue

Provide a plan which documents technical support issues

Provide technology teams with a clear and easy procedure to request equipment and training

Acceptable Use Policy & Form-Staff

Computer Skills Checklist 09-10

Equipment Request Procedure (Adobe Reader9 )

Student Computer Application and Permission Form

Directions for Using the Technology Support Form

Email the form to mhogan@tricounty607.com or aflessner@tricounty607.com or drop it in the Tech Support Drop Box if your email isn’t working. You can also request support in the body of an email. If you choose to send the request in the body of an email make sure all fields of the form are addressed.

Open the form

Select Save As in the File Menu

Give the file a new name Example: last name, printer support, date etc.

Fill in the form

Select Save in the File Menu

Email the form to tech support staff

*Email this form directly from your word program by clicking on the mail icon in the toolbar, attach it to an email, or if you don’t have email print the form and place it in the technology support box in the office.

*Emailing directly from Microsoft Word is supported for tricounty607.com domain mail users. It may/or may not be available in participating school district buildings.